Roaming within EU AND EEA Countries

Roaming within EU, EEA the UK

All Lyca Mobile Portugal bundles include roaming within the EU, EEA and the UK subject to certain restrictions as explained below.
The countries included are listed below and will be referred to as ‘EU, EEA and UK’.

EU, EEA and UK:

EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. EEA: all EU countries and Iceland, Liechtenstein and Norway. UK.

Pay As You Go

Lyca Mobile Pay As You Go customers roaming within EU, EEA and the UK will be charged at our Standard National rates:

Standard National Rates

Receiving calls and texts while roaming within EU, EEA and the UK will be free of charge.
Your calls and texts to other Lyca Mobile numbers are free at home (minimum top-up applies), but when you roam within EU, EEA and the UK they will be charged (or deducted from your bundle allowance) as standard calls.

Lyca Mobile Roaming Products and Services

Lyca Mobile prepaid bundles with a roaming allowance are described in the bundle. These roaming bundles allow you to make calls, send texts and use a capped amount of data (specified in the bundle information) when roaming within the EU, EEA and the UK as if you were using your bundle at home. However, these bundles are subject to our Fair Usage Policy described below.

Fair Usage Policy

Our roaming services are intended for Lyca Mobile customers who visit the EU, EEA and the UK for short periods, for example a holiday or short trip. Our roaming Fair Usage Policy is designed to prevent misuse of the roaming products and service.
To use our EU, EEA and UK roaming products and services you must first activate your SIM in your home country and make a chargeable call or text.
If over a four-month period we notice that you roam more than you use your bundle at home, we might think you are permanently roaming. In such case we will send you a text message reminding you of the need to comply with our roaming Fair Usage Policy.
If you do not comply with our roaming Fair Usage Policy within two weeks of the reminder text message, we will apply the following surcharges for your roaming usage:
Calls: 0.03€ per min
SMS: 0.01€ per SMS
Data: 0.036€ per MB
If we identify misuse of our roaming products and services due to organized reselling of our SIM cards to people who normally live outside of Portugal then we may take immediate proportionate measures to stop this, which could include suspension of services. We will send a text message to any such affected SIM cards.

Roaming Quality

The Roaming Services are subject to the roaming contracts and service quality levels that have been agreed between other national and international telecommunications operators. Lyca Mobile does not have control over the contracts or service quality levels agreed between these telecommunications operators. When a customer uses their mobile device abroad with a roaming service, the service is provided through a different network operated by a different network. This network may have different configurations, technical standards, and varying levels of resources allocated to roaming services. As a result, the maximum upload and download speeds estimated for roaming may differ from the speeds available in Portugal. In case of difference in speed while roaming, your experience of the roaming service may result in slower data transfer, increased latency, or even dropped connections. The estimated download speed while in Portugal is up to 150.0 mbps.
For each roaming country, Lyca Mobile recommends customers to use a preferred network. This is the list of networks per country: Austria (A1 Telekom, A1 Telekom IVPN, Hutchison Drei, T-Mobile); Belgium (Orange, Proximus, Telenet); Bulgaria (A1, Bulgarian Telecommunication, Telenor); Croatia (Hrvatski Telecom, Tele2, VIPnet); Republic of Cyprus (Cyprus Telecommunication, MTN, PrimeTel; Czech Republic (O2 Czech Republic, T-Mobile, Vodafone); Denmark (Hi3G, Tele Danmark, Mobil, Telenor, Telia); Estonia (Elisa, Tele2, Telia); Finland (Alands Mobile, DNA, Elisa, Telia); France (Bouygues, FranceFree, Free Mobile, Globalstar, Omea_France, Orange, SFR); Germany (Telefonica, T-Mobile, Vodafone); Greece (Cosmote, Vodafone, Wind); Hungary(Magyar, Telekom, Telenor, Vodafone); Ireland (Meteor Mobile, Telecommunications Limited, Three Ireland, Vodafone); Italy (Telecom, Vodafone, Wind); Latvia (Latvijas Mobilais, Telefons, SIA Bite, Tele 2); Lithuania (Telia, UAB Bite, UAB, Tele2); Luxembourg (Mach_SMS_IW, Orange, Post Luxembourg, Tango); Malta (Go Mobile, Melita_Mobile, Vodafone, Vodafone M2M, Vodafone Malta); Holland (Curacao Telecom, Setel, Setel NV, Telcell); Poland (Orange, P4, Polkomtel, T-Mobile); Romania (Orange, RCS&RDS, Telekom, Vodafone); Slovakia (O2, Orange, Slovak Telecom); Slovenia (A1 Slovenia, Telekom Slovenia, Telekom Slovenia IPKO Kosovo, Telemach); Spain (Orange, Telefonica, Vodafone); Sweden (Hi3G, Tele2, Telenor, Telia, Wireless Maingate); Iceland (MC Island, Nova, Siminn, Vodafone Fjarskipti hf); Liechtenstein (Salt, Telecom Liechtenstein); Norway (AeroMobile, Maritime Communications Partner, AS, Maritime Communications Partner AS SGSN, Telenor, Telia, Norge); UK (Airtel, Cloud 9, EE Limited, Hutchison 3G, Jersey Telecom, Manx Telecom, Sure, Telefonica UK Limited, Vodafone, Vodafone_SEP).
When roaming, certain apps or services may be affected. Some services may not be available or may be limited in certain regions or countries due to network restrictions or licensing agreements. Additionally, roaming charges may apply when using certain services, especially when using data-intensive applications such as streaming video or music. To avoid extra charges and ensure that you can access the content and services you need while roaming, you may want to check your data plan and roaming options before you travel and consider turning off data roaming or using Wi-Fi hotspots whenever possible. You can also track your usage to help you stay within your data plan and avoid excessive charges.
If you experience an interruption in the Services, you may contact the Customer Services Department to report the incident by calling +351 265001632.
If you have any queries about our roaming services, please feel free to contact us.